At 360 Collection, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The product received is damaged, defective, or incorrect
  • The item is unused and in its original packaging
  • The return request is made within 7 days of receiving the order

Products that are used, damaged by the customer, or without original packaging may not be eligible for return.

2. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Personal care products
  • Undergarments
  • Customized or personalized items
  • Clearance or sale items
  • Products damaged after delivery

3. Refund Process

  • Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days.
  • Refunds may be issued through bank transfer, store credit, or the original payment method (where applicable).

4. Exchange Policy

If you receive a defective or wrong product, we will arrange an exchange subject to product availability.

5. Return Shipping

  • Customers may be responsible for return shipping charges unless the product received was damaged or incorrect.
  • Shipping charges are non-refundable unless the return is due to our mistake.

6. Order Cancellation

Orders can only be canceled before they are shipped. Once dispatched, cancellation requests may not be accepted.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos as proof.

8. Contact Us

For refund, return, or exchange requests, please contact us through our website:

🌐 https://360-collection.com